Online Associate

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience

:
~ High School Diploma/GED (Required)
~6 months of customer service and/or sales experience, Retail environment. (Customer Problem Solving (Required)
Customer Service (Required)
Sales (Required)
Travel

: Travel Required (Yes/No): No

DOT Regulated

: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $18.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We love helping our employees grow in their careers, because its that shared drive to aim high that drives our business and our culture forward. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing