Customer Service Support Technician I

Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• High school diploma or equivalent required
• Minimum of three (3) months work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
CSL Plasma operates one of the worlds largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit