Field Quality Manager

TechFlow Inc. is seeking a results-driven Field Quality Manager (FQM) to support checked baggage maintenance operations at airports across the United States. Reporting to the Director of Operations, the FQM will play a critical role in upholding quality standards, strengthening operational performance, and driving continuous improvement to enhance system reliability, reduce overhead, and ensure timely issue resolution. This hands-on, customer-focused role partners closely with regional and local customers, subcontractors, and field personnel to maintain compliance, protect operational integrity, and deliver exceptional service. The position is primarily home-based and requires up to 75% travel, offering the opportunity to make a meaningful impact on airport operations nationwide.

Key Responsibilities

* Manages field support personnel to ensure program performance requirements are met while providing customer service as the POC for issue resolution.
* Serves as a liaison between Director of Operations, customer leadership and airport stakeholders.
* Provides support to field operations in achieving division goals while complying with regulatory requirements and driving improvements in airport operations.
* Ensure consistent compliance with contract regulations.
* Develops and fosters a philosophy of continuous improvement across the region.
* Implements and consistently promotes the philosophy that compliance in quality, safety, and training is essential to successful operations.
* Work closely and provide direct oversight to the OEM field team to audit the performance of CM and PM implementation, drive the PM schedule, and improve program performance.
* Analyzes data for deviation from contract requirements while trending data for systemic issues and develop effective preventive actions.
* Demonstrates proficiency with maintenance ticketing systems and ability to monitor data quality compliance.
* Prepares, edits, and revises procedures and policies based on needed process improvements and/or changes in regulatory requirements.
* Identify and nurture both cost savings and revenue opportunities.
* Drive communication up and down the organization. Build relationships that support and encourage participation and innovation in creating problem-solving strategies that enable the region to meet contractual objectives.
* Prepare briefings and present complex technical information to technical and non-technical audiences.
* Communicate project details and technical concepts with clarity, confidence, and accuracy to customers, stakeholders, and team members.
* Conducts regularly scheduled meetings with TSA airport management, stakeholders, and TechFlow quality staff to continuously develop, monitor, and evaluate progress.

Requirements

* Bachelors degree or equivalent experience in relevant field
* 5+ years of experience in Field Management, Logistics, or Data Analytics
* Experience collecting, analyzing and organizing data to identify and drive preferred results.
* Must be self-motivated with ability to perform effectively and accurately under pressure while demonstrating a strong desire to exceed expectations.
* Must possess strong organizational skills, attention to detail, and excellent writing skills.
* Proficiency with Microsoft Office Suite
* Ability to travel up to 75%
* Ability to obtain Public Trust Security Clearance (US Citizenship is required)

Preferred Qualifications

* Experience with TSA airport operations
* Experience involving contract management with multiple subcontractors while meeting specific SLAs.

Physical Requirements (with or without reasonable accommodation)

* Move about job sites, which may include uneven terrain, stairs, ladders, scaffolding, or elevated work areas
* Stand, walk, bend, kneel, or climb for extended periods (e.g., up to 8 hours per shift)
* Lift, carry, or move up to 25 lbs (e.g., inspection equipment, samples)
* Use measuring tools, testing instruments, and inspection equipment
* See and distinguish details needed to assess materials, welds, finishes, or documents (with corrective lenses or assistive tools as needed)
* Wear required PPE, such as hard hat, safety glasses, gloves, steel-toed boots, high-visibility clothing, and respirators where applicable

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About TechFlow
Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Governments most demanding mission and business challenges.
Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.
TechFlow has four principal lines of business: Platform Services, EMI Services, Digital Services, and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.
Benefits
TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!

* Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines)
* 401k plan with Roth option.

* Eligibility for an employer match.
* Immediate vesting

* Paid time off
* Holidays - 11 paid holidays per year
* Comprehensive medical, dental, and vision plans
* Company-paid Life & AD&D insurance plan
* Employee Assistance Program
* Wellness Resources
* Company-paid training and development program
* Voluntary benefits include:

* Life & AD&D Insurance for employee, spouse, and children
* Short-term and long-term disability (per plan guidelines)
* Legal Shield and Identity Theft protection plans
* Pet Insurance