Client Services Rep - Lab, Evenings

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.
Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. And we will be 100% committed to helping you reach your full potential.
Receive Orders from clients, sales and account management Teams for the local and global operations.
Ensure proper documentation and order processing
Notify Sales and Account Management Teams of service delivery delays.
Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements.
Escalates non routine order, inquiries or service delays concerns or issues to Client Service Team Management Lead for resolution.
Performs collection efforts to meet DSO targets
High school diploma or GED (Required)
Two or more years of administrative or operational experience, familiarity with data entry
Proficient in Microsoft Office- Word, Excel, and Outlook specifically.
Ability to establish effective working and team relationships with internal and external customers, works in a collaborative manner.
The expected salary for this position is $24.00 to $28.00 per hour. We care about your total well-being and will support you with the following, subject to your location and role.
Health:

Medical, dental and vision insurance, life insurance, employee assistance programs.
Wealth:

In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
Professional Growth:

Online training courses, virtual and classroom development experiences, tuition reimbursement program
In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call for assistance and leave a message. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.
Compensation: USD 24.00 - USD 28.00 - hourly