Director, Brand Communications (REMOTE)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
Collectors seeks a

Director, Corporate Communications

to lead and build the day-to-day corporate communications engine for Collectors Holdings and its portfolio brands, including PSA, Beckett, SGC, and PCGS. This role owns the work that connects our organization to our stakeholders and customers: issue response, executive platforms, and the financial and policy communications that guide our day-to-day engagement.
The communications function is growing, and youll help design the processes, playbooks, and team that create best-in-class strategy and execution.
Youll report to the Head of Communications; in-person, hybrid, and remote candidates considered.
Serve as the first responder when issues surface, work through the facts with Legal, Product, Operations, and Customer Care, and recommend a strategy.
Build and maintain issues playbooks, holding statements, escalation paths, and social listening triggers in partnership with social, agency, and customer service partners.
Use verified first and third-party data and industry-level context to frame issues and formulate strategies and responses.
Track and correct how Collectors is described by media and platforms.
Executive Communications & Platforms
Prepare executives for media interviews, conferences, community events, and high-stakes announcements
Develop executive platform plans covering speaking opportunities, bylines, awards, and earned profile
Help define and enforce rules of engagement for leaders who are active on social media and in the hobby community
Stakeholder Communications
Partner with across teams for major enterprise events and investor-facing materials
Establish and maintain clear investor, customer, and public narratives
Run proactive and reactive corporate media relations across business, financial, and trade press, using the enterprise narrative set by the Head of Communications
Own the cadence and execution of corporate milestones, acquisitions, partnerships, and leadership news, and coordinate with portfolio brand teams so corporate and brand stories dont collide
Write and edit corporate press releases, statements, Q&As, briefing documents, and key messages
Community & Social Partnership
Work with Social & Community leaders to keep high-visibility public conversations consistent with corporate positioning
Apply the guardrails and escalation paths for community and social engagement, and flag when a conversation needs a corporate response
Internal Communications Partnership
Partner with Internal Communications and People teams so employees hear major news from us first and can explain what it means
Provide talking points that help employees speak accurately about business units they dont work in
Manage PR agency and vendor relationships, including scope, budget, and output
10+ years of experience in corporate communications, issues management, or public affairs, with at least part of that in-house
~ Experience partnering with Finance and Legal on financial communications. Experience in marketplaces, fintech, consumer platforms, sports and entertainment, or enthusiast communities. An excellent writer and editor who can turn complex facts into plain language fast
~ Experience managing and developing people, and comfort building process where none exists
~ Bachelors degree required

Health Insurance:

All full-time employees are eligible to enroll in Medical, Dental, and Vision
~ Additional Benefits:

Full-time employees are eligible for fertility, commuter, and educational assistance benefits
~401(K) Matching Plan:

We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
~ Vacation:

All salaried employees are eligible for flexible time-off
~ Holiday Pay:

All regular, full-time employees are eligible for ten company paid holidays
~ Flexible Hours:

Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
~ Fun Working Environment:

Our team members are invited to participate in celebrations, holiday events, and team building activities

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
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