Head of International Business Operations

After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Square is looking for a senior operations leader to own onboarding operations across international markets, initially including Australia and Europe. Reporting to the Head of Global Onboarding Operations, this leader will translate global onboarding strategy into market-specific operating plans, manage regional teams and partners, and improve seller outcomes across diverse geographies and service models.
This role requires the ability to balance global consistency with local market needs. The right candidate can coordinate across regions, influence senior stakeholders, manage multiple teams or departments, and drive operational improvements in environments with varied market maturity, seller needs, regulatory considerations, and partner ecosystems.
International Onboarding Operations

Own onboarding execution across assigned international markets from post-sale handoff through seller go-live.
Manage EU/UK and APAC first-party and vendor-supported onboarding operations, including staffing, coverage, quality, and service-level performance.
Establish regional objectives, work plans, and performance expectations aligned to global onboarding strategy.
Develop repeatable playbooks for market launches, service model changes, regional expansion, and localization of onboarding delivery.
Identify regional risks, dependencies, and constraints, and drive mitigation plans across internal and external teams.
Operational Excellence and Performance

Use business reviews, dashboards, and local insights to drive performance improvements and resource allocation recommendations.
Standardize regional workflows, escalation paths, training needs, and quality mechanisms where appropriate.
Partner with regional Sales, Product, Finance, Legal/Compliance, and GTM teams.
Influence senior stakeholders on operational tradeoffs across seller experience, cost, speed, local complexity, and scalability.
Represent international onboarding operations in senior forums and communicate regional needs clearly to global leadership.
Manage activities of multiple regional teams, managers, or departments.
Develop regional leaders and build a culture of accountability, ownership, and continuous improvement.
Create consistent expectations for performance, seller empathy, and operational discipline across distributed markets.
12+ years of progressive operations leadership experience, ideally with multi-market, international, or regional operations scope.
~ Experience managing distributed teams across multiple geographies, channels, or service models.
~ Ability to balance global standards with local market realities and influence stakeholders across regions.
~ Experience managing first-party and vendor-supported operations, including performance management and service quality.
~ Strong analytical and financial acumen, including capacity planning, KPI management, budget inputs, and cost-to-serve analysis.
~ Experience with market launches, localization, international expansion, or regional transformation preferred.
~ Experience improving workflows and customer outcomes using AI

The speed, quality, and consistency of a seller’s first experience directly shape activation, retention, satisfaction, and long-term value. This role helps ensure Square can scale onboarding globally while improving seller outcomes and operating efficiency.
Were working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
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Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.

Each of our brands unlocks different aspects of the economy for more people.

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makes commerce and financial services accessible to sellers.

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Together, we’re helping build a financial system that is open to everyone.
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