Manager of Client Planning/Client Service Director

CLIENT EXPERIENCE MANAGER

Jets.com · Client Experience · Remote
***This is a fully remote role however, you must live within the following U.For seventeen years weve arranged private aviation for people whose calendars dont bend for commercial travel. This role is for the advance team — the first inside the new function, the small group that will stand up the playbooks, build the rituals, and start supporting live trips weeks before the full team is in seats.
Make the logistics invisible. Make the hospitality unforgettable.
Redefine client experience in private aviation — for the clients we serve, and the people who serve them.
Care Unreasonably. · When youre on Tracking, youll verify the aircraft has repositioned to the FBO, confirm catering and ground are exactly where they should be, and monitor flight progress, weather, ATC, NOTAMs, TFRs, and the FAA misery map for the days choke points.
Crew issues. Cover the crew — and onboard the next wave.

The work in Phase 1 is heavy on writing, organization, and judgment under time pressure, and we can teach the craft. Your scheduled work week will sometimes fall on what other people call evenings, weekends, or holidays — we run on the clients calendar, not ours. We schedule those shifts in advance, communicate them clearly, and protect your time off.
• We are not able to sponsor work visas for this role.
• Be willing and able to pass a standard background check — we handle confidential client information daily, and trust is foundational to the role.
• Have a quiet, private workspace with reliable high-speed internet — youll be on client calls and handling sensitive information from day one.
• You dont sit on bad news. You know the difference between service and hospitality, and you care about that difference.
• Writing chops are a plus and a teachable craft.
• com in 2026 to build the CE function from scratch, after a decade-plus at the intersection of aviation operations and hospitality — most recently at Mike Goulian Aviation, before that at Magellan Jets.
This is a fully remote role however, you must live within the following U.Were primarily based in Eastern time, and the shifts were filling cover 8 a.m.–Eastern, so were looking for teammates who can comfortably work that window in their local time.
If you happen to be near one of our three offices — New York, Fort Lauderdale, or Boston — and prefer a hybrid setup (some remote, some in-office), that option is open to you.
Youll work an assigned five-day shift covering some portion of our 8 a.m.–Eastern, flexed to your local time zone (so a teammate in Oregon on the 12–8 p.m. ET shift would be working 9 a.m.–PT). Your specific shift hours and day pattern (Sunday–Thursday or Tuesday–Saturday) are set based on team coverage needs and remain consistent once assigned — fixed, not rotating.
Occasional overnight coverage will also be required, rotated fairly across the team. Overnight shifts are scheduled in advance, communicated clearly, and your time off is protected. Were working toward a dedicated overnight team that will eventually take overnight coverage off the daytime teams plate.
Private aviation runs 24/7/365, holidays included; CE is a holiday-working function. Up your game (coming soon).

Health and retirement.

Subsidized health, dental, and vision. On-Target Earnings 65k-85k.