Head of Product Management Operations

Company Overview

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.
We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.
Director of Product Operations
Product Operations is the connective tissue of our product organization. As Director of Product Operations, you own the systems, cadences, and analysis that let product, engineering, program management, GTM, finance, and executive leadership operate off a single, trusted picture of what we are building, when it ships, and what it is worth.
You will run the new product introduction (NPI) process end to end, keep product deliverables on track across a distributed set of teams, quantify the revenue impact of roadmap decisions, coordinate deliverables owed to and from our partners, and prepare the material that leadership uses to steer the business. You will spend as much time building durable process and instrumentation as you do driving individual launches.
The ideal candidate is equally comfortable running a cross-functional launch gate review, modeling ARR impact in a spreadsheet, and writing the one-page summary an executive reads before a board meeting.

Drive accountability for deliverables across product management, engineering, design, docs, support, and GTM — surfacing risk early rather than reporting it late
Identify and remove chronic sources of friction and rework in how the product organization plans and ships
Chair launch readiness reviews and hold cross-functional owners to gate criteria across engineering, security, support, pricing, legal, marketing, and sales enablement
Run post-launch retrospectives and drive the resulting process improvements into the next cycle
Program Management Partnership
Partner closely with Program Management to align the product roadmap with engineering delivery plans, release trains, and capacity
Financial and Revenue Impact Analysis
ARR opportunity, expansion and retention effects, competitive displacement, and pipeline influence
Partner with Finance on product P&L inputs, cost-to-serve, pricing and packaging analysis, and business case development for major investments
Track realized outcomes against the business cases used to justify investment, and close the loop with leadership on what actually delivered
Establish and maintain the product metrics framework — adoption, usage, attach, retention — and connect it to financial outcomes
Serve as the operational interface between the partner/BD organization and product and engineering teams
Prepare partner-facing roadmap materials and support joint planning and QBR cycles
Coordinate analyst relations and competitive inputs back into roadmap and business case work
Maintain visibility into customer-facing roadmap commitments — what has been promised, to whom, by when, and whether an internal owner and delivery plan exist behind it
Run the intake and triage process for feature requests, roadmap exceptions, and custom commitments tied to key pipeline opportunities, routing them to the right product owner and escalating to product and sales leadership when a decision is needed
Flag commitments that are unbacked, at risk, or in conflict with the roadmap early enough for leadership to act, and track each one through to a decision
Work with sales leadership to understand top pipeline deals and at-risk renewals, and translate deal-blocking product gaps into prioritized, quantified roadmap input
Support strategic customer engagements: executive briefings, roadmap sessions under NDA, and design partner arrangements
Partner with sales enablement to ensure the field is trained and equipped ahead of every launch, and that release readiness includes GTM readiness
Support and Customer Success
Establish a standing channel with Support and CS to surface escalation themes, defect trends, and top customer pain points into product prioritization
Participate in escalation review for critical customer issues, ensuring product and engineering ownership is clear and resolution is tracked to closure
Track support-driven signals — ticket volume, deflection, time-to-resolution, escalation frequency — as inputs to roadmap and quality investment decisions
Close the loop with CS on adoption and health data for newly launched capabilities
Executive Support and Business Cadence
Own the weekly business review (WBR): agenda, data preparation, metric integrity, follow-ups, and closure on action items
Prepare executive and board-level materials on product performance, roadmap status, launch readiness, and investment returns
Support quarterly business reviews, planning cycles, and OKR setting and tracking for the product organization
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