Full-Time Design Consultant

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. The Process Design Consultant II is accountable for the development, improvement and execution of processes in support of Performance Plan objectives within or across lines of business. Accountable for the achievement of breakthrough productivity, customer satisfaction and continuous process improvements. Works closely with the business executive or deployment champions. May be responsible for managing, training and developing associates on the team.
Effectively analyses Consumer Lending process and audit results and determines and implements highly complex solutions designed to resolve issues, implement controls, and improve efficiency and effectiveness for the fornt line unit.
Analyzes, builds requirements, and implements highly complex technology-based projects.
This position will primarily support processes in the 1st Mortgage and Home Equity credit, processing, underwriting, and closing areas; Implements projects designed to meet evolving compliance and risk policy and develops/manages highly complex project plans.
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
Direct Consumer Lending front line unit or control function experience is required
Strong Process Design and Project Management Background
Proficient in problem analysis and solution design
Good business judgment for risk/reward trade offs
Strong Financial Analysis Skills
5+ years of Process Design and Project Management experience
~ Holds established, effective stakeholder relationships with Consumer Lending front line unit or key control partners
~ Experience in 1st mortgage and/or home equity credit, processing, underwriting, and closing

Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Process Design
Business Process Analysis
Process Performance Measurement
Scenario Planning and Analysis
Shift:
1st shift (United States of America) Hours Per Week:
Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.