Online Support Specialist

About This Role:

As a Client Support Specialist I, you will be the operational engine behind our enterprise client partnerships. Joining our team remotely from anywhere in the US, you will provide critical "behind-the-scenes" support to ensure daily operational success, monitor data integrity, and guarantee that our service promises are delivered with precision. Your work will directly protect and strengthen our relationships with enterprise partners while driving overall process excellence.
\Drive Operational Excellence:

Act as the internal lead support for Senior Client Managers, managing account deliverables, tracking SLAs, and ensuring client requests are delivered on time.
Maintain Data & Inventory Integrity:

Oversee inbound and outbound client data exchanges to catch defects early, conduct monthly inventory reconciliations, and generate accurate performance reports for growth clients.
Resolve Roadblocks:

Partner with internal teams across Client Operations, Account Servicing, and Process to solve tactical issues and eliminate day-to-day friction.
Optimize Operations:

Document process improvement opportunities with a focus on shortening the "time-to-first-placement" window for client accounts.
Support Team Success:

Collections Experienced:

You bring prior experience in a collections environment and understand the operational nuances of the industry.
A Problem Solver:

You excel at conflict resolution, time management, and prioritizing multiple deliverables in a rapidly changing environment.
Customer-Centric:

You hold a deep commitment to delivering best-in-class service and maintain a positive, team-oriented attitude.
\based hires, the overall base hourly range framework for this role is $21/hour. We encourage you to speak with your recruiter to learn more about our compensation philosophy and to discuss our benefits, total rewards, and growth opportunities.
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