Client Services & Building Coordinator

Join Cielo as a Client Services Manager! Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.
Cielo is the worlds leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at
The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.
Fully remote, 5 days per week (Monday to Friday). Employment Type:

Full Time Employee(FTE) position. This role is eligible for bonuses and benefits.
Demonstrated success in high-volume recruitment is required. Prior experience leading or managing recruiting teams is strongly preferred;
Lead a high performing team to provide high quality services focused on exceeding the expectations of clients.
Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
Provide leadership and coaching to direct reports.
Complete performance management processes, including providing feedback and proactively addressing gaps.
Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning.
Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure.
Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.
Directly works with Recruiters and hiring leaders to foster relationships and build trust.
Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate.
Support recruitment process needs of clients.
Responsible for Cielo-specific metric reports and P&L management
Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
Bachelor’s degree in business, management, human resources, or related field, preferred.

Prior experience in a results-oriented TA role in talent acquisition or human resources.
Experience coaching peers or managing a team.
Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools.
Strong proficiency in Microsoft Office Suite
All your information will be kept confidential according to EEO guidelines.
Position Type: Regular Full-Time (40 hours per week)