Client Account Support Rep

Remote - USA
Full-time, Permanent
Customer Support / Integration Manager (DIP)
Customer Support Representative
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
Dealer Image Pro (DIP) , a division of PBS, helps dealerships create consistent, high-quality vehicle photos, videos, and 360° experiences that drive faster sales, combining powerful software, AI and hand-edited imaging, and hands-on training to streamline merchandising from capture to publishing.
The Technical Support Specialist at DIP

,

serves as the primary point of contact for clients, delivering timely technical assistance and troubleshooting support via email, SMS, and phone. This role requires strong problem-solving skills, clear and professional communication, and a customer-focused approach to ensure a consistently high-quality support experience.
Maintain a high level of customer satisfaction through thoughtful, timely, and solution-oriented communication.
Respond promptly to customer inquiries through email, SMS, and phone, ensuring a consistent and supportive experience across all channels.
Collaborate with the support team to resolve customer issues efficiently and share insights that improve overall service delivery.
Utilize internal help documentation and tools to troubleshoot and resolve technical problems quickly and accurately.
Accurately document customer interactions and issue resolutions within Salesforce to maintain transparency and support knowledge sharing.
Previous experience using Salesforce or a similar CRM
Familiarity with dealership operations and common automotive industry tools
This is a fully

remote

position. Professional Development

– Continuous training, industry certifications, and clear pathways for career advancement.
Comprehensive health benefits

- Medical and dental coverage to support your well-being.
Paid Time Off

– Generous PTO to help you recharge and maintain work-life balance.
Employee recognition

- Regular appreciation programs and performance-based incentives
Additional performance incentives
Attractive referral bonuses
~ PBS Systems is an employment-equity employer.