Bilingual customer service representative Lunes Viernes

JOB SUMMARY

Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts.
Answer inbound customer service calls and make some outbound follow up calls in a professional, service-oriented manner. Facilitate resolution by referring the matter to the issue/content expert. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exceptional customer service skills including effective and efficient problem solving and analyzing skills
Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
Ability to facilitate conversations with others and establish an understanding of the customers issue/reason for contact
Ability to perform essential job functions with high degree of independence, flexibility, and creative problem-solving techniques
Ability to interpret and apply reimbursement aspects of managed healthcare contracts
Ability to clearly articulate a response to the customer using appropriate voice modulation
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
Include minimum education, technical training, and/or experience preferred to perform the job.

~ 1 – 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

~ Ability to sit at a computer terminal for extended periods of time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Call Center environment with headset and multiple workstations within close proximity
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Pay: $15.80 - $23.70 per hour. Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
Conifer observed holidays receive time and a half.
Medical, dental, vision, disability, and life insurance
~ 10 paid holidays per year
~ Health savings accounts, healthcare & dependent flexible spending accounts
~ Employee Assistance program, Employee discount program
~ Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
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