Service Advisor

Service Advisor

Bridgewater, NJ
Description

Lexus of Bridgewater is a fast-growing Lexus Dealer in New Jersey, and we are looking for an experienced Service Advisor. Lexus of Edison offers a great environment and great benefits. Please apply now
RESPONSIBILITIES
Oversees service orders and flow of Drive Lane. Ensures that customers receive prompt, courteous, and effective service.
Takes ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provides concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensures the daily inventory of technicians time is consistently sold to service customers
Distributes work between technicians efficiently
Answers technical questions about vehicle problems, warranties, services, and repairs
Maintains Customer Success Index at or above company standards
Assists in diagnosing vehicle problems; order parts and tools as necessary
Oversees administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintains good working relationship with factory(s) and foster positive employee relations
As the Service consultant, you are responsible for assuring that every customer receives excellent maintenance and repair service.
Delivers an exceptional experience.
Manages the service process.
Greets customers and initiates repair orders.
Prospects and sells dealership services.
Coordinates work in progress.
Prepares for after-service delivery.
Delivers vehicles after service.
Adheres to established comeback and repeat repair processes.
Coordinates special parts orders and administers warranty policies.
Supports pre-delivery and delivery activities. resolves customer concerns and coordinates collision center repairs.
BENEFITS
Medical, Dental, and Vision
401K Plan
Paid time off
Growth opportunities
Paid Training
Employee Vehicle Purchase Options
Individually owned and operated
Discounts on Products and Services
EQUAL OPPORTUNITY
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements

QUALIFICATIONS
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license