Account Manager, Contract Surety

Position Summary:

The Surety Account Manager is an integral member of the Surety team responsible for the day-to-day servicing and administration of commercial and/or contract surety accounts.

The Account Manager works closely with clients, producers, Account Executives, carrier partners, and other Surety team members to provide accurate, timely, and responsive service. The position develops an understanding of assigned clients’ businesses, bond requirements, carrier relationships, and overall surety programs while continuing to build technical surety knowledge.
Supervisory Responsibilities:

None
Essential Tasks:
Manage day-to-day servicing of assigned commercial and/or contract surety accounts
Maintain client/account responsibilities appropriate to experience, capacity, and team structure
Process bond requests, renewals, continuations, riders, cancellations, and related transactions accurately and timely
Review requests and supporting documentation for completeness
Gather information required for underwriting submissions
Prepare and coordinate routine submissions to surety carrier partners
Communicate with clients regarding bond requests, documentation, status, and servicing needs
Maintain accurate client, bond, carrier, and transaction information within agency and surety management systems
Monitor renewals, expirations, open bond activity, and outstanding account requirements.
Review bond forms, powers of attorney, and execution requirements for accuracy
Gather financial statements, work-in-progress reports, and other underwriting information
Develop productive relationships with carrier representatives and underwriting teams
Identify unusual requirements or potential concerns and escalate appropriately
Follow established workflows, documentation standards, and quality-control procedures
Participate in ongoing technical and professional development
Core Competencies:
Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
Dependability: Acknowledgment of the importance of being present and punctual
Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
Experience and Education:
1-3 years of insurance, financial services, construction, or related experience preferred; Surety experience strongly preferred
Licensing and Credentials:
Active General Lines or Property & Casualty License required
Systems:
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Erlon and Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
Ability to learn and effectively utilize agency, surety, and other business technology as required
Physical Requirements:
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching and stretching in all directions
Benefits and Compensation:
Higginbotham offers medical, dental, vision, prescription drug coverage, 401(k), equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing
Employee Wellness Program
Company paid holidays, plus PTO
Notice to Recruiters and Staffing Agencies:

To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.
*Applications will be accepted until the position is filled