Customer/Account Service Associate

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. This role supports customer satisfaction by resolving inquiries and managing accounts effectively within a team environment. It involves identifying root causes of customer concerns, managing account activities, and facilitating collections when appropriate. The position emphasizes developing skills in customer service, account management, and problem resolution. Success is measured by timely issue resolution, customer retention, and adherence to quality and productivity standards. The work contributes to building loyal customer relationships and enhancing organizational revenue through service and account management.
Resolve customer inquiries and concerns promptly to ensure effective issue resolution
Manage customer accounts to identify service opportunities and facilitate collections of past-due balances
Deliver customer service using available resources and training tools to maintain service quality
Complete required training to develop skills, system knowledge, and proficiency in organizational competencies
Meet department productivity and quality standards to support operational goals
Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience :
High School Diploma/GED (Required)
6 - 12 months customer service experience (Preferred)
Account Management (Required)
Answering Telephones (Required)
Customer Education (Required)
Customer Needs Identification (Required)
Customer Problem Solving (Required)
Customer Retentions (Required)
Customer Service (Required)
Customer-Focused (Required)
Microsoft Applications (Required)
Payment Collections (Required)
Service Oriented (Required)
Travel :
Travel Required (Yes/No): No
Total Target Cash Earnings Opportunity: $46,000 - $70,419National Base Pay Range: $20.00 - $31.74 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.
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At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing