UX Developer - Part Time Remote Position

CI Azumano

is Seneca Holdings full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
CI Azumano

is seeking an Automation Developer to support our growing team. This is a remote position.
The Automation Developer is responsible for designing, developing, and maintaining travel software and workflows that transform manual processes into efficient, automated systems.
Be aware of and comply with all corporate policies.
Provide backup assistance for other staff within the department.
Maintain exceptional project/time management, prioritization, and organizational skills to ensure customer satisfaction.
Maintain effective working relationships with all departments and vendors to ensure customer projects and program implementations are completed in a timely and professional manner.
Maintain working knowledge of travel technology products, including product upgrades and new products; Maintain accurate, high-quality, and timely documentation for all travel technology-related processes and procedures.
Coordinate with other CI Azumano departments and third-party vendors on new tools and processes that reduce repetitive tasks and increase efficiency while maintaining customer satisfaction and company profitability.
Prepare and deliver regular progress reports to leadership, including current workload, project status updates, current or potential barriers to success, and recommended solutions.
Provide regular feedback to leadership regarding customer relationships, escalating any unresolved client issues as necessary to ensure timely resolution.
Receive internal and external client inquiries primarily via email or Zendesk regarding product functionality or issues; research with the client to fully diagnose the issue, develop creative solutions, and respond within established timelines.
When appropriate, provide consultative guidance to internal and external customers toward resolution of their service issues.
Collaborate with internal and external subject matter experts as necessary to resolve customer issues.
Consult with internal customers to understand specific needs, develop technical requirements, and recommend best practices and alternative solutions as needed.
Analyze business processes to identify automation opportunities and design custom end-to-end technical workflows.
Connect processes across enterprise applications, databases, and APIs where appropriate.
Perform system maintenance duties and ensure applications remain current with vendor releases, patches, and other requirements.
Ensure all application changes and upgrades follow a standard process, while keeping exceptions to a minimum. Document automation design for governance and audit purposes.
Work directly with third-party vendors to manage projects when necessary.
Two or more years of experience in the travel industry.
Proficiency in programming languages such as Python, JavaScript, or C#.
Solid understanding of JSON, XML, web services, and SQL databases.
This position operates in a professional office or remote work environment and routinely uses standard office equipment, including a computer, phone, and online collaboration tools.
The role requires prolonged periods of sitting and working at a computer, with frequent use of a keyboard, mouse, and multiple software applications.
The work environment is generally quiet to moderate, with regular interaction with internal teams, external customers, and third-party vendors through email, phone, virtual meetings, and support platforms.
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. Veterans with expertise in these areas are highly encouraged to apply.