Account Director - Support

About the Team

At AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations.
If you’re looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you.
The Account Director drives growth across AudioEyes mid-tier accounts, boosting Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) through upselling, pipeline-building, and collaboration with Customer Success Managers. This quota-carrying role owns quarterly revenue targets via upsells and cross-sells, while ensuring account health and retention.
This role will lead growth conversations and quarterly business reviews, manage an expansion pipeline, and close expansion deals, partnering with the Customer Success team to keep clients positioned for success and provide leadership with clear pipeline visibility.
Own expansion revenue targets (upsell and cross-sell) for an assigned set of existing tier 2 customer accounts, hitting or exceeding assigned GRR and NRR goals
Manage the expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation in HubSpot/Domo as deals progress to closed won
Meet weekly with CSMs to review account health, loss risks, and expansion opportunities, aligning on strategy and prioritization together
Lead all expansion conversations with customers — discovery, value-sell, solutioning, competitive de-positioning, pricing, and closing — including delivery of recommendations in proposal meetings and QBRs
Partner with the Customer Experience Leader on renewal opportunities with a growth component and broader growth strategy
Work cross-functionally with Product, Sales, Service Delivery, and Customer Success to support execution of sold solutions
Surface feedback and escalate blockers or trends impacting growth across the customer base
3+ years of experience in a Mid-market/Enterprise account growth or expansion sales, role within a SaaS or B2B environment
~ Proven track record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers (Proven NRR & GRR history)
~ Skilled at working cross-functionally and collaboratively in a team-based account model
~ Confident in managing a pipeline, forecasting accurately, and maintaining CRM hygiene
~ Analytical and data-driven, with the ability to spot trends and surface actionable insights
~ Bonus:

Experience in digital accessibility, compliance, or adjacent SaaS markets

Relentlessly Prioritize the Customer
Decide with Data
Competitive compensation and equity
~ Weekly paid family meal
~401K, medical, dental, and vision insurance
~ Flexible PTO Policy
~15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
~ To support remote work conditions, AudioEye provides each employee a one-time stipend of $300

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AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Notice to Staffing Agencies:

It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly.