Senior Customer Support Manager at Motorola

Join Motorola Solutions as a Senior Customer Support Manager, ensuring top-notch service delivery to Public Safety customers. Manage contracts, enhance customer relationships, and drive satisfaction across the board. As a Senior Customer Support Manager, your role is crucial to the success of Motorola's Public Safety customers. You will forecast needs, propose new services, and manage contract renewals, ensuring compliance with service agreements. With your strong communication skills and analytical mindset, you will address any issues impacting service delivery effectively and promptly. Key Responsibilities: • Manage customer contracts and ensure satisfaction • Propose and renew services in line with client needs • Coordinate corrective actions for service issues • Deliver timely reports as per contract specifications • Support subcontractor compliance and quality delivery Requirements: • 3+ years in customer service or account management • Strong ITIL process understanding • Proficient in MS Office and Google Suite • Willing to travel 25-50% as needed • Bilingual in English and French preferred Utilize your interpersonal skills and industry knowledge to enhance customer experiences and contribute to Motorola's mission of safety.