Senior Customer Success Manager at Malleum

Shape customer success at Malleum, a leading cybersecurity firm. We seek a senior Customer Success Manager to build and drive our customer success function across managed services. In this senior, hands-on role, you will create and manage the customer success framework from the ground up. Focused on delivering meaningful engagement, you'll lead onboarding, customer adoption, retention efforts, and drive measurable outcomes. As a trusted advisor, you will work closely with executive and technical teams to set strategic accounts up for success. Key Responsibilities: • Build Malleum's customer success function for managed services • Own post-sale customer relationships and act as a trusted advisor • Lead onboarding and time-to-value planning for customers • Develop account-level success plans with measurable results • Run ongoing customer and executive business reviews focused on outcomes Requirements: • 8+ years in customer success or account management • Experience with B2B managed services or cybersecurity • Proven ability to build customer success functions • Strong communication with senior stakeholders • Familiarity with customer success tooling and metrics Drive customer relationships and build scalable success practices in a dynamic cybersecurity environment at Malleum.