Sales Manager at Michaels in Mississauga

Drive sales excellence as a Sales Manager at Michaels in Mississauga, Ontario. Lead a high-performing team while enhancing customer engagement and operational efficiency in-store. The Sales Manager plays a vital role in fostering a strong selling culture at Michaels, overseeing operations and ensuring adherence to brand standards. This leadership position requires effective coaching to achieve key sales and service KPIs while managing operational excellence and a quality customer experience. Key Responsibilities: • Assist the Store Manager in maintaining SOP adherence • Coach team in customer experience and selling behaviors • Provide Manager-on-Duty coverage for operational continuity • Ensure efficient POS and Self-Checkout usage • Oversee the Balloons business and in-store events Requirements: • 3+ years of retail leadership experience • Ability to stand for extended periods and perform physical tasks • Strong customer engagement and coaching skills • Knowledge of operational compliance and best practices • Flexibility to work evenings and weekends Lead a dynamic retail environment, enhancing customer satisfaction and sales with Michaels!