Procurement & Customer Support Specialist
TEEMA Solutions Group
Please note speaking FRENCH fluently is a Requirement. If you do not speak French fluently you will not be considered for this role. Thank you
Location: Mississauga, ON (Hybrid - 1 day/week remote)
Job Type: Full-Time
Our client is seeking a detail-oriented Procurement & Customer Support Specialist to join its Order Processing team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working across procurement, order management, logistics, and customer service. The ideal candidate is highly organized, adaptable, customer-focused, and committed to accuracy.
What You'll Be Doing Procurement- Manage purchasing activities and coordinate with internal and external suppliers.
- Serve as the primary point of contact for procurement, logistics, and supplier communications.
- Oversee the procurement process from purchase order through delivery.
- Review and approve vendor invoices.
- Resolve supplier issues and escalate concerns when necessary.
- Partner with internal teams to monitor slow-moving and obsolete inventory.
- Coordinate with cross-functional departments to maintain efficient material flow throughout the supply chain.
- Maintain accurate material master data within the ERP system.
- Participate in meetings with global teams to support procurement initiatives and process improvements.
- Help identify and implement continuous improvement opportunities across procurement processes.
- Train new team members and provide updates on procurement procedures and best practices.
- Maintain customer records within ERP and CRM systems.
- Provide outstanding customer support via phone and email.
- Prepare sales and service quotations.
- Manage the full order lifecycle, including order entry, confirmations, shipping, invoicing, returns, and credits.
- Coordinate shipments with warehouse personnel.
- Support the sales and marketing teams to ensure an exceptional customer experience.
- Partner with Finance regarding customer credit and payment inquiries.
- Travel internationally on occasion for training or business meetings, as needed.
- 5+ years of experience in procurement, order processing, customer support, or supply chain operations.
- Technical aptitude with an engineering or manufacturing-related environment preferred.
- Experience working with ERP systems throughout the full procurement and order management cycle.
- Strong proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems.
- Excellent organizational skills with exceptional attention to detail and accuracy.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and adapt in a dynamic environment.
- Self-motivated with the ability to work independently and collaboratively.
- Post-secondary diploma or equivalent combination of education and experience.
- Bilingual in English and French is required and you will be tested.
- Experience within manufacturing, industrial, engineering, or technical industries.
- Stable employment history with demonstrated long-term commitment.
- Positive attitude with a willingness to learn and grow professionally.
- Flexible and adaptable to changing priorities and business processes.
- Hybrid work schedule (work from home one day per week)
- RRSP matching program
- Extended health benefits
- Three weeks of vacation
- Ongoing training and professional development
- Opportunity to build a long-term career with a stable and growing international organization
This is an outstanding opportunity for a procurement and customer support professional looking to join a collaborative team where accuracy, continuous improvement, and customer satisfaction are highly valued.
Cala Sourcing Solutions LLC uses Workwolf's AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.
Reference: 3148817924