Patient Experience Coordinator Build Your Career in Healthcare

Job Description Job Description Join the ProMet Team Inspiring Others to Reach Their Full Potential is our mission. At ProMet Physical Therapy, we're more than a clinic - we're a team of passionate pioneers redefining the standard of patient care who operate under the core values of emotional intelligence, team-oriented approach, resiliency, accountability, and coachability. We're seeking driven professionals who are ready to grow their careers in healthcare while building meaningful relationships with their teammates, patients, and the communities we proudly serve. Scheduling Requirements To be considered, candidates must have full availability for the following shifts at both our Glendale and Briarwood locations:

• 8:00 AM - 2:00 PM
• 2:00 PM - 8:00 PM

Position Overview This role is ideal for a motivated individual eager to make an impact in a fast-paced, patient-centered environment. Key Responsibilities

• Patient Experience: Greet, assist, and support patients - ensuring every interaction reflects professionalism, care, and empathy.
• Scheduling & Coordination: Manage appointments, communicate effectively with therapists, and maintain smooth clinic operations.
• Administrative Support: Handle insurance verification, authorizations, billing, and patient record management with accuracy.
• Team Communication: Act as a vital link between patients, therapists, and operations to ensure clarity and efficiency.
• Clinic Presentation: Maintain an organized, professional, and welcoming environment that embodies our commitment to excellence.

What We're Looking For

• Open availability (must cover both Glendale & Briarwood locations)
• Strong alignment with our core values
• Excellent interpersonal and communication skills
• Detail-oriented with strong organizational abilities
• Ability to multitask and manage priorities effectively
• Empathy, compassion, and a genuine passion for helping others
• Prior healthcare experience is a plus - but character, accountability, and alignment come first

Preferred Qualifications

• Previous patient care coordinator or healthcare administrative experience
• Knowledge of insurance processes, medical terminology, and HIPAA compliance
• Experience using EHR systems (preferred, not required)
• High emotional intelligence and ability to thrive in a collaborative, team-based environment

Details & Benefits

• Part-Time & Full-Time Opportunities Available
• Competitive Salary (commensurate with experience)
• Generous Holiday Schedule & Flexible Clinic Hours
• Scaling Vacation Time and Employee Discount Program
• Growth Opportunities: Build your career in Operations, Marketing, Finance, Administration, or Business Development - we invest in our team from within.

Why ProMet? We don't settle for average - and we know you don't either. At ProMet, you'll have the opportunity to: Be Yourself Be Valued Build Your Career Deliver the Ultimate Patient Care Experience Ready to Grow with Us? Join a team that leads with purpose, excellence, and integrity. Apply today and take your next step toward a rewarding career at ProMet Physical Therapy.