Patient Care Coordinator

Job Description Job Description About the Role: Westfield Pediatric Dental Group is looking for a warm, organized, and patient-focused Patient Care Coordinator to join our growing team in Westfield, NJ! In this role, you'll be the friendly face and voice that families trust as they navigate their child's dental care journey. If you love working with people and thrive in a fast-paced healthcare environment, we want to hear from you!

Responsibilities:

• Greet and check in patients and families, ensuring a welcoming and positive front office experience
• Schedule, confirm, and manage patient appointments using dental practice management software
• Verify dental insurance eligibility and process claims, authorizations, and billing inquiries
• Collect co-pays, process payments, and maintain accurate patient account records
• Communicate treatment plans and financial options clearly to parents and guardians
• Coordinate with clinical staff to ensure smooth patient flow throughout the office
• Respond to phone, email, and portal inquiries in a timely and professional manner

Requirements:

• 1+ years of experience in a dental front office setting preferred
• Familiarity with dental insurance verification, billing, and claims processing
• Proficiency with dental practice management software (CareStack, OpenDental preferred)
• Exceptional communication and interpersonal skills, especially with children and families
• Strong organizational skills with the ability to multitask in a busy environment
• Compassionate, patient, and professional demeanor at all times
• High school diploma or equivalent required; associate's degree or healthcare certification a plus

About Us: Westfield Pediatric Dental Group has been a trusted provider of high-quality dental care for children and adolescents in the Westfield, NJ community. Families love us for our gentle, kid-friendly approach and our commitment to making every visit a positive experience. Our team enjoys a supportive, upbeat work environment where every member plays a vital role in the health and happiness of our young patients.