Operations Manager

Harvard Developments has an immediate opening for an Operations Manager to join its Retail team in Edmonton, Alberta. Harvard is a full-service real estate management company based in Western Canada that is recognized for its reputation in leadership, flexibility, quality and performance. The company oversees over 9 million square feet of commercial properties with regional offices in Regina, Calgary, Edmonton and Winnipeg.

The Operations Manager is accountable to lead a team of building maintenance personnel to deliver an exceptional customer experience, while ensuring that more than 1 million square feet of mixed-use facilities in northern Alberta are well cared for and maintained in a safe and environmentally conscious manner.

The Operations Manager will:

• Deliver an exceptional customer experience to all stakeholders within standards established for safety, comfort, cleanliness, responsiveness, follow up and communication;
• Oversee workplace safety, risk management, safety training, OH&S compliance and emergency preparedness;
• Lead, supervise, mentor, schedule and coordinate maintenance teams and external trades to ensure optimal property performance and cost-effective operations.
• Establish & implement the annual maintenance plan, ensure "best value" procurement and contribute to long-range capital planning, budget preparation and reporting within limits established by the property owner;
• Recruit & develop a highly motivated team to excel in achieving Harvard's vision, mission, promise and values, and the property owner's expectations.

What you will bring to the job:

• Minimum six to eight years of progressive experience leading building operations teams, with a proven track record of inspiring high performance and fostering a strong customer service culture.
• Proven experience participating in large scale capital projects such as equipment replacement and tenant improvement projects.
• Proficiency in the English language both written and verbal, as well as strong listening, negotiation, collaboration and conflict resolution skills that enable positive and beneficial relationships;
• Demonstrated organizational, analytical, critical thinking, problem solving, decision-making and attention management abilities to consistently meet deadlines;
• Advanced technological skills in a Microsoft Office workplace environment;
• A high level of commitment to customer service and dependable leadership with availability to respond 24 hours each day except during excused absence; and
• The ability to work independently or collaboratively as circumstances dictate, using personal initiative and sound judgment to achieve desired outcomes schedule and budget.

What you will receive from Harvard:

• Competitive salary and health benefits within the real estate management industry, along with an incentive opportunity, pension & group RRSP;
• Additional benefits including use of company vehicle, children's scholarship and a wellness program, and 3 Sunshine Days yearly for all Hill Companies employees;
• Strong corporate values in a flexible, performance driven and merit-based work environment;
• Comprehensive orientation, training, and support; and
• Encouragement of lifelong learning through education and training opportunities.

Harvard provides employees with a challenging work environment encouraging professional growth, innovative thinking, and collaborative work. Our organization respects the principles of work-life balance and community engagement.