Field Service Tech I

Job Description

Field Service Technician

Location: Oahu, HI (Supporting Oahu, Maui, Big Island & Kauai)
Shift: Monday-Friday, 7:00 AM-3:30 PM (travel time not included)
Compensation: $27-$30/hour based on experience
Travel: Extensive inter-island travel required
Overtime: Frequent overtime available and expected based on travel and business needs

Join Our Team in Paradise!

At Milgard Windows & Doors, we're not just offering a job, we're offering a unique opportunity to build a career while working throughout the Hawaiian Islands. We're currently seeking a Service Technician based on Oahu to support customers across Oahu, Maui, the Big Island, and Kauai.

If you have a construction background, enjoy hands-on problem solving, and take pride in delivering excellent customer service, we'd love to hear from you.

Position Overview

As a Service Technician, you'll provide warranty and non-warranty repair services in customers' homes throughout Hawaii. This role is ideal for someone who enjoys working independently, traveling regularly, and solving problems on-site.

You'll diagnose issues, perform repairs, document completed work, and represent Milgard with professionalism and exceptional customer service.

This position is based on Oahu, but frequent travel to Maui, the Big Island, and Kauai is required. While schedules vary, technicians are typically on Oahu each Friday and may spend Monday through Thursday on neighboring islands.

What You'll Do

Perform Residential Repair Services

• Diagnose and troubleshoot window and door issues
• Complete warranty and non-warranty repairs
• Replace glass and components
• Conduct water testing and inspections
• Take measurements and document completed work
• Ensure all repairs meet company quality standards

Travel Throughout Your Territory

• Travel regularly between Oahu, Maui, Big Island, and Kauai
• Book and manage your own flights and hotel accommodations within company guidelines
• Adapt to changing travel schedules due to weather, delays, or cancellations
• Maintain flexibility regarding overnight travel as business needs require

Deliver Exceptional Customer Service

• Communicate clearly and professionally with homeowners
• Represent Milgard in customers' homes
• Build positive relationships while resolving issues efficiently

Manage Parts & Materials

• Coordinate required repair parts with internal teams
• Review work orders for accuracy
• Ensure proper documentation of service activities

Work Safely

• Follow all company safety policies and procedures
• Wear required PPE
• Safely operate company vehicles and equipment
• Maintain a clean driving record

What We're Looking For

Preferred Qualifications

• Construction, glazing, remodeling, installation, or related hands-on experience
• Strong customer service skills
• Ability to troubleshoot and solve problems independently
• Mechanical aptitude and attention to detail

Physical Requirements

• Ability to lift, carry, push, and pull materials and equipment
• Ability to work outdoors and in varying weather conditions
• Comfortable working from ladders and at heights
• Ability to access roofs and perform physically demanding work throughout the day

Additional Requirements

• Valid driver's license and acceptable Motor Vehicle Record (MVR)
• Ability to travel extensively between islands
• Ability to work overtime as needed
• Ability to attend approximately three weeks of training in Tacoma, WA

Why Join Milgard?

Travel Throughout Hawaii

Enjoy the unique opportunity to work across multiple Hawaiian Islands while supporting homeowners throughout the region.

Competitive Pay & Benefits

• $27-$30 per hour
• Paid travel time
• Overtime opportunities
• Comprehensive benefits package
• Company-issued laptop and cell phone

Supportive, Close-Knit Team

You'll join a small team of experienced technicians who treat each other like family. We value collaboration, communication, and supporting one another's success.

Independence & Trust

This role is best suited for a self-starter who can manage their schedule, plan travel, and work independently. You'll meet with your manager regularly, but day-to-day work is largely self-directed.

Comprehensive Training

New hires will attend approximately three weeks of paid training in Tacoma, WA. Travel, lodging, and training expenses are covered by the company.

Ready to build a career in paradise? Apply today and join the Milgard Service Team supporting homeowners across the Hawaiian Islands.

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.