Director of Customer Success at veritree

Lead customer retention and growth as the Director of Customer Success at veritree in Vancouver. Optimize client relationships and drive revenue impact through strategic management and support. In this pivotal role, you will manage a growing team of Senior Customer Success Managers, focusing on exceeding net revenue retention targets while fostering customer partnerships. You'll engage both top-tier enterprise accounts and emerging clients, addressing their needs while translating those insights across departments to align veritree's offerings with customer expectations. Key Responsibilities: • Own revenue retention and expansion strategies across accounts • Lead and develop the Customer Success team through coaching • Conduct executive business reviews and customer support as needed • Build customer-health scoring metrics for prioritization • Collaborate with Sales on upsell and cross-sell opportunities Requirements: • 10+ years in Customer Success or account management • Proven track record in revenue retention and team leadership • Experience with executive-level client interactions • Strong CRM proficiency, HubSpot preferred • Adaptable in high-growth, dynamic environments Shape the future of climate tech at veritree by enhancing customer success and driving growth strategies.