Director of Customer Success at Legora

Become Legora's Director of Customer Success, focusing on enhancing client satisfaction and platform adoption in our Toronto office. This strategic role is ideal for leaders skilled in account management and client engagement. In this position, you will guide our most important clients from onboarding to renewal, employing your extensive experience in customer satisfaction to navigate complex scenarios. You will lead a dedicated team, shaping strategies and adopting solutions that enhance user experience for legal teams. Your insights will ensure customer success across a global footprint. Key Responsibilities: • Own global client relationships with significant revenue potential • Close commercial deals and negotiate effectively • Ensure seamless deployment and onboarding for clients • Develop client enablement and success planning processes • Serve as a strategic advisor, uncovering client needs Requirements: • 10+ years in account management or Customer Success • Experience overseeing accounts with 8-figure revenue • Proven leadership in managing a small team • Strong project and change management skills • Excellent communication and negotiation abilities Join Legora to drive excellence in legal technology and enhance client outcomes through impactful leadership.