Customer Service Manager in Toronto

Elevate customer satisfaction as the Customer Service Manager in Toronto, ON. With a focus on team leadership and operational excellence, drive change and set high service standards. Join a forward-thinking organization as a Customer Service Manager, leading a team of 18 professionals. In this full-time, in-office role, you'll optimize processes and improve customer experiences across departments. This position empowers you to make a real impact while collaborating with multiple business functions to streamline workflows. Key Responsibilities: • Lead and mentor approximately 18 Customer Service professionals • Oversee complete customer order experience and resolve escalations • Improve internal processes for service delivery and satisfaction • Identify opportunities for efficiency and operational excellence • Act as the liaison between Customer Service and internal departments Requirements: • 5+ years of progressive Customer Service leadership • Experience in B2B environments, ideally manufacturing or distribution • Proven track record in process improvements and team building • Strong collaboration with cross-functional teams • Proficient in CRM and ERP systems, Microsoft Excel Drive operational efficiency and customer satisfaction while leading a dynamic team in Toronto.