Customer Care Representative Epiroc Timmins

Elevate customer experience with Epiroc as a Customer Care Representative in Timmins, Ontario. Provide vital support, including inventory inquiries and technical assistance, while maintaining strong client relationships. This onsite role focuses on serving a key account in the Mining and Construction industry. You will manage inquiries, coordinate with cross-functional teams, and ensure efficient order fulfillment. With over five years of customer service experience, you will be integral in resolving issues and enhancing relationships. Key Responsibilities: • Provide commercial and technical parts support for key accounts • Serve as primary contact, liaising with various teams • Manage customer inquiries, quotes, and complaint resolutions • Investigate and resolve delivery and pricing issues • Operate warehouse tasks, including shipping and inventory management Requirements: • High school diploma required; post-secondary preferred • Five to ten years in customer service, heavy equipment focus • Excellent communication and organizational skills • Proficient in Microsoft Office applications • Valid forklift certification or willingness to obtain Support Epiroc's mission by delivering outstanding customer care and operational efficiency.