Bupa Customer Services Consultant Role

Be a vital member of Bupa's team as a Customer Services Consultant, guiding families through the admissions journey in a welcoming hybrid environment. Ensure exceptional service while supporting operational excellence behind the scenes. In this role at Bupa Windsor, you will manage resident admissions, document coordination, and employee lifecycle support. Your contributions will enhance both resident experiences and staff operations, working closely with colleagues and management. The position requires a blend of customer service skills and administrative support expertise. Key Responsibilities: • Lead community referral relationships and conduct engaging resident tours • Ensure smooth documentation for new residents and admissions • Assist in recruitment, onboarding, and leave management processes • Coordinate rosters and maintain compliance with enterprise agreements • Deliver exceptional service to residents and families Requirements: • Strong customer service and communication skills • Experience in administrative support and payroll processing • Ability to manage documentation and reports accurately • Proficiency in coordination and organizational tasks • Commitment to high standards of resident and employee support Elevate your career with Bupa, focusing on effective communication and exceptional customer care.